The Standing Committee of the National People's Congress


LAW OF THE PEOPLE'S REPUBLIC OF CHINA ON ASSEMBLIES, PROCESSIONSAND DEMONSTRATIONS

(Adopted at the Tenth Meeting of the Standing Committee of the
Seventh National People's Congress on October 31, 1989, promulgated by
Order No. 20 of the President of the People's Republic of China on October
31, 1989 and effective as of the same date)

Contents
Chapter I General Provisions
Chapter II Application and Permission for Assemblies, Processions and
Demonstrations
Chapter III The Holding of Assemblies, Processions and Demonstrations
Chapter IV Legal Responsibility
Chapter V Supplementary Provisions

Chapter I General Provisions
Article 1
Pursuant to the Constitution, this Law is enacted to safeguard citizens'
exercise of their right to assembly, procession and demonstration
according to law and to maintain social stability and public order.
Article 2
This Law shall apply to assemblies, processions and demonstrations held
within the territory of the People's Republic of China.
The term "assembly" used in this Law means an activity in which people
gather at a public place in the open air to express views or aspirations.
The term "procession" used in this Law means an activity in which people
line up for a march along a public road or across a public place in the
open air to express their common aspirations.
The term "demonstration" used in this Law means an activity in which
people express their common aspirations, including demands, protests,
support or moral support, in the manner of an assembly, a procession, a
sit-in, etc., at a public place in the open air or along a public road.
This Law shall not apply to recreational or sports activities, normal
religious activities or traditional folk events.
Article 3
The citizens' exercise of their right to assembly, procession and
demonstration shall be safeguarded by the people's governments at all
levels in accordance with the provisions of this Law.
Article 4
In exercising their right to assembly, procession and demonstration,
citizens must abide by the Constitution and the laws, shall not oppose the
cardinal principles specified in the Constitution and shall not impair
state, public or collective interests or the lawful freedoms and rights of
other citizens.
Article 5
An assembly, a procession or a demonstration shall be held in a peaceful
manner; no weapons, controlled cutting tools or explosives shall be
carried, and no violence employed.
Article 6
The competent authorities governing assemblies, processions and
demonstrations shall be the municipal public security bureau, county
security bureau or municipal public security sub-bureau in the localities
where the assemblies, processions and demonstrations are held; if the
route of a procession or demonstration cuts through two or more districts
or counties, the competent authorities thereof shall be the public
security organ at the next higher level to the public security organs in
such districts or counties.

Chapter II Application and Permission for Assemblies, Processions and Demonstrations
Article 7
For the holding of an assembly, a procession or a demonstration,
application must be made to and permission obtained from the competent
authorities in accordance with the provisions of this Law.
It shall not be necessary to apply for the following activities:
(1) celebrations or commemorative activities held by the state or by state
decisions; and
(2) assemblies held by state organs, political parties, public
organizations, enterprises or institutions in accordance with law or the
relevant articles of association.
Article 8
There must be a person or persons responsible for the holding of an
assembly, a procession or a demonstration.
For the holding of an assembly, a procession or a demonstration for which
an application has to be made under this Law, the responsible person(s)
must submit an application in writing to the competent authorities five
days prior to the date of the activity. The application shall specify the
purposes of the assembly, procession or demonstration, how it is going to
be conducted, the posters and slogans to be used, the number of
participants, the number of vehicles, the specifications and quantities of
the sound facilities to be used, the starting and finishing time, the
places (including places where the participants assemble and disperse),
the route, and the name(s), occupation(s) and address(es) of the person(s)
responsible for the assembly, procession or demonstration.
Article 9
After receiving an application for an assembly, a procession or a
demonstration, the competent authorities shall inform the responsible
person(s) in writing of their decision to grant or not to grant permission
two days prior to the date of the activity applied for. If no permission
is granted, the reasons thereof shall be given. Failure to serve notice
within the time limit shall be construed as the granting of permission.
If an assembly, a procession or a demonstration is truly necessitated by
unexpected occurrences, a report must be made immediately to the competent
authorities: upon receiving the report, the competent authorities shall
immediately examine it and decide to grant or not to grant permission.
Article 10
If an application is made for an assembly, a procession or a demonstration
which will press for the settlement of specific issues, the competent
authorities may, after receiving the application, inform the departments
or units concerned to resolve such issues through consultation with the
person(s) responsible for the assembly, procession or demonstration, and
may also postpone for five days the starting date specified in the
application.
Article 11
If the competent authorities are of the opinion that the holding of an
assembly, a procession or a demonstration at the time or place or along
the route specified in the application will seriously affect traffic and
public order, they may, upon or after granting permission, change the
time, place or route and inform the responsible person(s) of the change in
good time.
Article 12
No permission shall be granted for an application for an assembly, a
procession or a demonstration which involves one of the following
circumstances:
(1) opposition to the cardinal principles specified in the Constitution;
(2) harming the unity, sovereignty and territorial integrity of the state;
(3) instigation of division among the nationalities; or
(4) the belief, based on sufficient evidence, that the holding of the
assembly, procession or demonstration that is being applied for will
directly endanger public security or seriously undermine public order.
Article 13
If the person(s) responsible for an assembly, a procession or a
demonstration does not accept the competent authorities' decision not to
grant permission, he may apply to the people's government at the same
level for reconsideration within three days of receiving the notice on the
decision, and the people's government shall make a decision within three
days of receiving the application for reconsideration.
Article 14
The person(s) responsible for an assembly, a procession or a demonstration
may withdraw his application after submitting it and before receiving a
notice of the competent authorities; if a decision is made to call off the
assembly, procession or demonstration after receipt of the competent
authorities' notice on the granting of permission, the responsible
person(s) concerned shall inform the competent authorities of the decision
in good time and dismiss the participants if they have assembled.
Article 15
No citizens shall, in a city other than his place of residence, start,
organize or participate in an assembly, a procession or a demonstration of
local citizens.
Article 16
No functionary of a state organ shall organize or participate in an
assembly, a procession or a demonstration which contravenes the functions
and obligations of functionaries of state organs as prescribed in relevant
laws and regulations.
Article 17
If anyone organizes or participates in an assembly, a procession or a
demonstration in the name of a state organ, a public organization, an
enterprise or an institution, he must first obtain approval from its
leaders.

Chapter III The Holding of Assemblies, Processions and Demonstra- tions
Article 18
With respect to an assembly, a procession or a demonstration held in
compliance with law, the competent authorities shall dispatch the people's
police to keep traffic and public order and ensure the smooth progress of
the assembly, procession or demonstration.
Article 19
An assembly, a procession or a demonstration held in compliance with law
shall not be disturbed, broken into or disrupted by anybody by violence,
coercion or any other illegal means.
Article 20
In order to ensure the progress of a procession held in compliance with
law, the people's police responsible for keeping traffic order may
temporarily exercise flexibility in their execution of the relevant
provisions of traffic regulations.
Article 21
If it becomes impossible for a procession to follow the permitted route
because of unexpected circumstances occurring on the way, the chief police
officer present at the scene shall have the authority to change the route
of the procession.
Article 22
If an assembly, a procession or a demonstration is held in or passes by
places where state organs, military organs, radio stations, television
stations or foreign embassies or consulates are located, the competent
authorities may, with a view to keeping order, establish temporary
security lines, which shall not be crossed without permission by the
people's police.
Article 23
No assembly, procession or demonstration shall be held within a peripheral
distance of 10-300 metres from the following places, with the exception of
those approved by the State Council or the people's governments of
provinces, autonomous regions and municipalities directly under the
Central Government:
(1) premises of the Standing Committee of the National People's Congress,
the State Council, the Central Military Commission, the Supreme People's
Court and the Supreme People's Procuratorate;
(2) places where state guests are staying;
(3) important military installations; and
(4) air harbours, railway stations and ports.
The specific peripheral distances from the places listed in the preceding
paragraph shall be defined by the people's governments of provinces,
autonomous regions and municipalities directly under the Central
Government.
Article 24
The time for holding an assembly, a procession or a demonstration shall be
limited to 6 a.m. - 10 p.m., with the exception of those held by decision
or approval of the local people's governments.
Article 25
An assembly, a procession or a demonstration shall be conducted in
accordance with the purposes, manners, posters, slogans, starting and
finishing time, places, routes and other matters for which permission has
been granted.
The person(s) responsible for an assembly, a procession or a demonstration
must assume responsibility for maintaining the order thereof and strictly
guard against participation by others.
The person(s) responsible for an assembly, a procession or a demonstration
shall, when necessary, appoint special personnel to assist the people's
police in maintaining order. The personnel responsible for the
maintenance of order shall wear identification marks.
Article 26
The holding of an assembly, a procession or a demonstration shall not
contravene the regulations on public security administration and shall not
involve criminal activities or the instigation of crimes.
Article 27
The people's police shall stop an assembly, a procession or a
demonstration that is being held, if it involves one of the following
circumstances:
(1) failure to make an application in accordance with the provisions of
this Law or to obtain permission for the application;
(2) failure to act in accordance with the purposes, manners, posters,
slogans, starting and finishing time, places and routes permitted by the
competent authorities; or (3) the emergence, in the course of the
activity, of a situation which endangers public security or seriously
undermines public order.
If any of the circumstances specified in the preceding paragraph occurs
and the instruction to stop the activity is ignored, the chief officer of
the people's police present at the scene shall have the authority to order
a dismission; for those who refuse to dismiss, the chief police officer
present at the scene shall have the authority to decide, in accordance
with relevant state provisions, on the adoption of necessary measures to
force a dismission and to take away from the scene by force those who
refuse to obey or detain them at once.
If a participant in an assembly, a procession or a demonstration crosses
the temporary security lines established in accordance with the provisions
of Article 22 of this Law, enters a certain peripheral space around the
specific places where no assemblies, processions and demonstrations shall
be held as specified in Article 23 of this Law, or commits other illegal
or criminal acts, the people's police may take him away from the scene by
force or detain him at once.

Chapter IV Legal Responsibility
Article 28
Those who commit acts in violation of public security administration in
the process of an assembly, a procession or a demonstration shall be
punished in accordance with the relevant provisions of the Regulations on
Administrative Penalties for Public Security. The public security organ
may punish by warning or by criminal detention of not more than 15 days
the responsible person(s) and the person(s) who is directly responsible,
if an assembly, a procession or a demonstration that is being held
involves one of the following circumstances:
(1) failure to make an application in accordance with the provisions of
this Law or to obtain permission for the application; or
(2) failure to act in accordance with the purposes, manners, posters,
slogans, starting and finishing time, places, and routes permitted by the
competent authorities, and disregard of instructions to stop acting
without permission.
Article 29
Any participant in an assembly, a procession or a demonstration who
commits a crime shall be investigated for criminal responsibility in
accordance with the relevant provisions of the Criminal Law.
Any participant in an assembly, a procession or a demonstration who
carries weapons, controlled cutting tools or explosives shall be
investigated for criminal responsibility by applying mutatis mutandis the
provisions of Article 163 of the Criminal Law. In a case where no
application has been made for an assembly, a procession or a demonstration
in accordance with the provisions of this Law or no permission has been
granted for the application or where it is conducted not in accordance
with the starting and finishing time, places and routes permitted by the
competent authorities, while the order of dismission is disobeyed and
public order seriously undermined, the person(s) responsible for the
assembly, procession or demonstration and the person(s) who is directly
responsible shall be investigated for criminal responsibility in
accordance with the provisions of Article 158 of the Criminal Law.
In a case where an assembly, a procession or a demonstration leads to the
siege of a state organ or people breaking into it, preventing it from
conducting its business or state activities normally, the person(s)
responsible for the assembly, procession or demonstration and the
person(s) who is directly responsible shall be investigated for criminal
responsibility in accordance with the provisions of Article 158 of the
Criminal Law.
In a case where an assembly, a procession or a demonstration leads to the
occupation of public places, the interception of vehicles or pedestrians
or the gathering of crowds to block traffic, so that order at public
places and traffic order are seriously undermined, the person(s)
responsible for the assembly, procession or demonstration and the
person(s) who is directly responsible shall be investigated for criminal
responsibility in accordance with the provisions of Article 159 of the
Criminal Law.
Article 30
Those who disturb, break into or undermine by other means an assembly, a
procession or a demonstration held in compliance with law may be punished
by the public security organ by warning or by criminal detention of not
more than 15 days; if the circumstances are serious and a crime is
constituted, they shall be investigated for criminal responsibility in
accordance with the relevant provisions of the Criminal Law.
Article 31
If a party refuses to accept the decision on punishment by detention made
in accordance with the provisions of the second paragraph of Article 28 or
Article 30 of this Law, he may appeal to the public security organ at the
next higher level within five days of receiving the notice on the decision
on punishment; the public security organ at the next higher level shall
make a decision within five days of receiving the appeal; if the party
refuses to accept the decision of the public security organ at the next
higher level, he may institute proceedings in the people's court within
five days of receiving the notice on the decision.
Article 32
Anyone who, in the course of an assembly, a procession or a demonstration,
damages public or private property or causes injuries or deaths to others
shall be liable for compensation according to law, apart from being
punished in accordance with the relevant provisions of the Criminal Law or
the Regulations on Administrative Penalties for Public Security.
Article 33
If a citizen, in a city other than his place of residence, starts or
organizes an assembly, a procession or a demonstration by local citizens,
the public security organ shall have the authority to detain him or send
him back by force to his place of residence.

Chapter V Supplementary Provisions
Article 34
This Law shall apply to assemblies, processions and demonstrations held by
foreigners within the territory of China.
Foreigners in the territory of China may not, without approval by the
competent authorities, participate in an assembly, a procession or a
demonstration held by Chinese citizens.
Article 35
The public security department under the State Council may, in accordance
with this Law, formulate rules of implementation, which shall go into
effect after being submitted to and approved by the State Council.
The standing committees of the people's congresses of provinces,
autonomous regions and municipalities directly under the Central
Government may, in accordance with this Law, formulate measures for
implementation.
Article 36
This Law shall enter into force on the date of promulgation.



Important Notice:
This English document is coming from "LAWS AND REGULATIONS OF THE
PEOPLE'S REPUBLIC OF CHINA GOVERNING FOREIGN-RELATED MATTERS" (1991.7)
which is compiled by the Brueau of Legislative Affairs of the State
Council of the People's Republic of China, and is published by the China
Legal System Publishing House.
In case of discrepancy, the original version in Chinese shall prevail.



广东省潮州市人民政府


潮州市旅游业管理暂行规定



（潮府[1999]63号 1999年11月26日颁发）

第一章　总　则



　　第一条　为加强对我市旅游业的管理，合理保护、利用、开发旅游资源，建立统一开放、竞争有序的旅游市场，维护旅游者和旅游经营者的合法权益，促进旅游业的健康发展，根据有关法律、法规规定，结合我市实际，制定本规定。

　　第二条　在本市行政区域内进行旅游资源开发利用、从事旅游经营和管理，参加旅游活动的单位和个人，均必须遵守本规定。

　　第三条　本规定所称旅游业,是指以旅游资源为载体,以旅游设施为条件，招徕接待旅游者的综合性服务行业，包括各类旅行社，旅游度假区、风景区和游览点，旅游饭店、酒楼、餐厅、娱乐场所、购物商场（店），旅游车船公司及外地驻本市的旅游办事机构等。

　　第四条　旅游业坚持社会效益、经济效益和环境效益相统一，突出地方特色，发挥旅游资源优势的原则，营造文明、有序、整洁、优美的旅游环境。

　　第五条　旅游业作为重点产业纳入全市国民经济和社会发展计划。各级政府要加大对旅游业的投入，加强旅游基础设施建设，协调有关部门，共同改善旅游环境，促进旅游业与相关行业的发展。

　　第六条　市旅游局是本市旅游业主管部门，依法对全市旅游业实行行政管理。各县旅游局负责管理其辖区内的旅游业。

　　旅游主管部门负责编制旅游业发展规划和年度计划，经同级计划主管部门审定后，报同级人民政府批准实施。

　　各有关部门应依法履行职责，积极协同旅游主管部门做好旅游业的管理工作。

　　第七条　鼓励、支持各种经济成份投资发展旅游职业教育，不断完善初、中、高级旅游人才培育体系，大力培养适应旅游产业发展的专业人才。

　　第八条　发挥宣传舆论作用，加强旅游法律、法规宣传，增强市民的旅游意识和保护旅游资源的自觉性，加强对旅游服务质量的监督。



　　　　 第二章　旅游资源的保护与开发



　　第九条　旅游资源，是指可为旅游业所开发利用，并能产生经济效益、社会效益的自然资源与人文资源。

　　第十条　各级人民政府应采取有效措施，合理保护、开发、利用旅游资源。禁止任何单位和个人破坏、擅自开发旅游资源。

　　第十一条　旅游资源的开发、利用必须坚持严格保护、统一规划、合理开发、科学管理的原则，符合潮州市旅游资源开发利用总体规划，坚持可持续发展的方针。

　　第十二条　鼓励国内外投资者投资开发潮州旅游资源，建设旅游项目。

　　第十三条　在旅游景区、景点的各项收入中划出一定比例的资金，专项用于景区、景点的保护和管理，具体由旅游和财政部门联合提出方案，报同级政府审定。

　　第十四条　兴建、扩建、改建宾馆、饭店、酒店、度假村、游乐场（园）及其他旅游项目，须征得同级旅游主管部门同意后，再按照有关规定办理建设审批手续。



　　　　 第三章　旅游经营与管理



　　第十五条　旅游经营者必须依法从事旅游经营活动，其合法权益受法律保护，任何单位和个人不得侵犯。

　　从事旅游经营活动，须遵循自愿、平等、诚实、信用、公平竞争的原则，恪守商业道德。

　　第十六条　旅游经营者享有下列权利：

　　（一）抵制任何部门推销其指定的商品；

　　（二）检举、控告侵犯其合法权益的单位和个人；

　　（三）依法成立行业协会；

　　（四）法律、法规规定的其他权利。

　　第七条　旅游经营者应当履行下列义务:

　　（一）接受有关行政管理部门对其服务质量、旅游安全、服务收费和其他经营情况的检查、监督和管理；

　　（二）为旅游者提供的服务必须符合规定标准；

　　（三）尊重旅游者自主选择商品和服务的权利，不得强制旅游者购买商品或接受服务；

　　（四）按照有关旅游安全的规定，建立安全管理责任制，配备必需的安全设施，保障旅游者人身、财产安全；

　　（五）按照规定向有关部门报告工作情况、重要事项，报送旅游统计报表等资料；

　　（六）建立岗位培训制度，加强对从业人员职业道德和业务技能培训，从业人员必须经培训合格、持证上岗；

　　（七）按旅游主管部门的要求，做好旅游形象宣传。

　　（八）法律法规规定的其它义务。

　　第十八条　鼓励旅游经营者开发旅游新产品，提高旅游产品的知识含量和产品质量，拓宽宣传促销渠道，增进旅游合作与交流。

　　第十九条　开办旅行社、饭店管理公司，应向所在地旅游主管部门提出申请。旅游主管部门应自收到书面申请之日起１５日内提出初步审核意见并报有权审批的上级旅游主管部门批准。经批准后，申请人凭经营许可证等批准文件，向工商行政管理部门申领营业执照。

旅行社不得擅自设立分支机构或营业部。确因业务发展需要的，应按有关规定办理申报手续。

　　第二十条　旅游经营者不得采用付给司机、导游等人员介绍费的方式来招徕顾客。

　　禁止旅游服务人员向旅游者索取或变相索取小费。

　　第二十一条　旅行社按国家规定向旅游主管部门缴纳质量保证金。

　　第二十二条　旅行社应当依法与旅游者订立旅游书面合同，明确双方的权利、义务，并严格履行合同约定的服务标准，不得擅自改变、取消服务项目或降低服务标准。

　　第二十三条　旅行社组织、引导团队旅游者住宿、就餐和购物，应当安排在旅游定点单位。

　　旅行社必须按规定为其组织的团队旅游者和导游、领队人员办理旅游意外保险。

　　第二十四条　旅行社对其经营的主要旅游线路，在对外促销报价前应报同级旅游主管部门和物价部门备案。同级旅游、物价部门应当定期向社会公布主要旅游线路的参考价格，并对不正当定价予以监督和制止。

　　禁止旅行社以低于正常成本的价格进行招徕和竞销。

　　第二十五条　从事导游服务、旅游咨询业务的，须接受同级旅游主管部门的资质审查。

　　未取得旅游主管部门颁发的导游资格证书并经旅游经营单位聘用，任何人不得从事有偿导游业务。

　　市旅游主管部门对经过培训、考试合格的旅游经营单位职工，可颁发有效期不超过一年的临时导游证，在本市范围内从事导游活动。

　　第二十六条　导游人员应当持证上岗、佩带胸卡，按接待计划和导游服务标准为旅游者提供服务。

旅行社应当履行导游服务质量的监督管理责任。旅行社不得聘用无导游证人员从事导游业务。

外地旅行社组团到本市旅游，必须由本市旅行社导游服务机构的导游人员负责导游。

第二十七条 宾馆、酒店、饭店实行星级评定制度，星级评定标准按国家有关规定执行。

星级宾馆、酒店、饭店应按星级标准提供服务。

未评定星级的，不得使用星级或者类似的称谓进行宣传促销活动。

第二十八条 宾馆、酒店、饭店聘请管理公司管理，或者下属的餐厅、娱乐场所等交由其他单位或个人承包经营、租赁、管理的，应签订书面合同，合同中应有旅游服务质量的保证条款，合同等相关资料在合同生效之日起１５日内报同级旅游主管部门备案。

　　第二十九条　营业性的公寓、别墅，参照宾馆、酒店、饭店业的管理办法，接受旅游、公安等部门的行业管理。

　　第三十条　反对不正当竞争和变相削价。宾馆、酒店、饭店住房价格以及加收的其他服务费，必须报经同级物价部门批准后方可实行。星级宾馆、酒店、饭店提出有关价格经批准后，可加收１０％的服务费；未评定星级的，可加收７％的服务费。加收的服务费在帐单上单项计收，并入营业收入。收取的服务费按规定缴纳税费后作如下分配：３０％交同级旅游主管部门，用于对外宣传促销费，实行收支两条线管理；70％作为饭店职工的奖金和福利费。

　　第三十一条　为旅行社组织、引导的团队旅游者提供定点服务的景区、景点、餐馆、商店、游乐场所、医疗保健点等和未评定星级的宾馆、酒店、饭店，必须申请办理旅游定点单位的手续，经同级旅游主管部门批准后，领取旅游定点单位标志和证书后方可接待旅游团队。

　　旅游主管部门对同级旅游定点单位实行服务质量标准化管理和旅游服务质量年度审核制度。具体办法由旅游主管部门提出，报同级人民政府审定。

　　第三十二条　旅游景区、景点范围内的购物、餐饮、卫生、安全等服务设施，应符合规划、环境保护要求。

　　旅游景区不得在各入口处摆摊设点，阻碍交通。旅游经营者应负责将在景区、景点周边的乞丐和精神病人送交公安、民政部门进行处理。相关部门不得拒绝接收。

　　旅游景区、景点应设置中英文对照说明牌和指示牌，使用符合国家标准的公共信息图形符号，并定期刷新。

　　第三十三条　旅游经营者提高服务价格或收费标准的，应当给予组织团队的旅游社三个月的价格缓调期。

　　第三十四条　各级旅游主管部门和有关行政管理部门应依照国家有关旅游安全的规定，完善旅游安全监督管理制度，加强对旅游安全的宣传、教育，检查监督旅游经营者的旅游安全防范设施。

　　第三十五条　各级旅游主管部门受理各自行政区域内有关旅游安全的投诉，参与旅游安全事故的善后处理工作。

　　第三十六条　各级旅游主管部门负责对同级旅游经营者的服务质量的监督管理，受理旅游者对同级旅游经营者服务质量的投诉。

　　第三十七条　旅游等有关部门工作人员执行公务时，必须出示有效证件，文明执法，并有为旅游经营者保守商业秘密的义务。



　　　　 第四章　旅游者的权利与义务



　　第三十八条　旅游者的合法权益受法律保护，任何单位和个人不得侵犯。

　　第三十九条　旅游者在接受旅游服务时，享有下列权利：

　　（一）要求旅游经营者全面、如实地提供服务的内容、标准、费用等有关情况；

　　（二）自主选择旅游经营者和旅游商品，拒绝任何形式的强制销售行为；

　　（三）人格尊严受到保护，民族风俗习惯受到尊重，人身、财产安全得到保障；

　　（四）合法权益受到损害时，要求旅游经营者停止违约、侵权行为并赔偿损失；

　　（五）法律法规规定及旅游合同约定的其它权利。

　　国（境）外旅游者在本市住宿、餐饮、购物、娱乐、医疗、交通和购买景点门票享受与境内旅游者相同待遇，享有同等服务、同质同价的权利。

　　第四十条　旅游者进行旅游活动时，应讲究文明，遵守社会公德，并履行下列义务：

　　（一）遵守景区、景点有关卫生、安全的规定、尊重旅游区域的民族风俗习惯和宗教信仰；

　　（二）爱护旅游资源、环境和旅游设施；

　　（三）遵守旅游秩序和规则；

　　（四）法律法规规定及旅游合同约定的其它义务。

　　第四十一条　旅游者合法权益受到损害得不到合理赔偿时，可向旅游主管部门或有关部门、组织投诉，也可迳向人民法院提起诉讼。

　　第四十二条　旅游者要求停止违约、侵权行为的，旅游经营者应即时做出答复；旅游者要求赔偿损失的，旅游经营者应当自接到索赔要求之日起７日内作出答复。

　　旅游主管部门以及有关部门接到旅游者的投诉，应自接到投诉之日起７日内作出是否受理的决定，并书面通知投诉人。

　　除保证金赔偿案件应在受理之日起９０日内处理终结外，其它投诉案件，应在受理之日起３０日内处理终结。

　　

　 第五章　罚　则



第四十三条 有下列情形之一的, 由旅游主管部门责令停止非法经营,没收违法所得,并处1万元以上5万元以下的罚款：

　　（一）未取得《旅行社业务经营许可证》擅自经营旅游业务的;

（二）外国旅行社常驻机构擅自经营旅游业务的。

第四十四条 旅行社有下列情形之一的，由旅游主管部门责令限期改正，没收违法所得；逾期不改正的，责令停业整顿15天到30天，可并处5000元以上2 万元以下的罚款；情节严重的，吊销《旅行社业务经营许可证》：

（一）不按照经营许可证核定的经营范围开展经营活动的；

（二）未为旅游者办理旅游意外保险或所提供的服务未能保障旅游者人身、财物安全的；

（三）不按国家的规定收费或在旅行中增加服务项目并　增加收费且未经旅游者同意的；

（四）聘用未取得资格证的人员任导游或领队的。

第四十五条 旅行社有下列情形之一的，由旅游主管部门责令限期改正，给予警告；逾期不改正的，责令停业整顿3到15天，可并处3000元以上1万元以下的罚款。

（一）接待旅游者，未按规定制作完整记录，保存有关文件、资料的；

（二）不接受或拒绝旅游主管部门对其服务质量、旅游安全、对外报价、财务帐目、外汇收支等经营情况进行监督检查的。

　　第四十六条　未取得导游资格证书，擅自进行有偿导游活动的，由旅游行政管理部门没收非法所得，并处非法所得３倍以下的罚款。

　　第四十七条　旅行社违反安全法规，造成旅游者伤亡事故的，由旅游主管部门会同有关部门分别处罚；情节严重，构成犯罪的，依法追究刑事责任。

　　第四十八条 旅游经营者在经营活动中, 采用不正当竞争手段招徕顾客的,由工商行政管理部门依法处罚。

第四十九条 旅游服务人员在工作中私自索取、收受小费的,由旅游主管部门根据情节,没收非法所得, 并处非法所得3倍以下的罚款。

　　第五十条　导游人员不持证上岗、佩带胸卡的，由同级旅游主管部门责令其改正；导游人员不履行职责，造成严重后果的，旅游主管部门可暂扣其导游证３０日以上６０日以下，情节严重的，吊销其导游证。

　　第五十一条　对处罚决定不服的，可依法申请复议或向人民法院提起行政诉讼。

当事人逾期不申请复议，不起诉，又不履行行政处罚决定的，由作出处罚决定的机关依法申请人民法院强制执行。

　　第五十二条　因旅游者方面的原因造成旅游资源或旅游设施及设备损坏的，旅游者应当承担赔偿责任。

　　第五十三条　旅游行政管理部门对符合条件的申请人不颁发许可证、资格证或对不符合条件的申请人颁发许可证、资格证的，对负有直接责任的主管人员和其他责任人员予以行政处分。

　　旅游主管部门的工作人员滥用职权、玩忽职守、徇私枉法、收受贿赂，构成犯罪的，依法追究刑事责任。

　　第五十四条　旅游主管部门及其工作人员违法行使职权，侵犯旅游经营者、旅游者合法权益造成损害的，应当依法赔偿。



　　　　　　　　第六章　附　则

　　第五十五条 本规定由潮州市人民政府负责解释。

　　第五十六条　本规定自颁发之日起施行。